Frequently Asked Questions
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What is Pilates Hub?
Pilates Hub is a Group Reformer Pilates studio combining live instruction with MIRROA™ visual guidance. MIRROA™ helps you see what's coming next while your instructor focuses on your movement, technique and individual needs.
What makes Pilates Hub different?
It's a group class designed to feel personal.
MIRROA™ provides clear visual guidance throughout the workout, giving your instructor more time to observe, correct, explain and help the people in the room.
How many people are in a class?
There are 14 Reformer stations at Pilates Hub, so classes can have up to 14 clients.
How long is a class?
Each class is 50 minutes.
Are your instructors certified?
Yes. Pilates Hub instructors are required to hold recognized Reformer Pilates certification and current First Aid/CPR certification.
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I've never done Reformer Pilates. Can I come?
Absolutely.
You don't need previous Reformer experience. Before your first class, we'll introduce you to the equipment and show you how everything works.
What happens before my first class?
Please complete the waiver emailed to you in advance and arrive at least 20 minutes early.
We'll introduce you to your Reformer, cover essential equipment and safety basics, and show you how to follow your class on MIRROA™.
You don't need to remember everything — your instructor and MIRROA™ will continue to guide you throughout class.
What is the Onboarding Class?
The Onboarding Class is a short instructor-led introduction for first-time clients before their first Reformer class.
We'll show you how to use the Reformer, adjust the springs and equipment, move on and off safely, and understand the key information displayed on MIRROA™.
You don't need to remember everything — the goal is simply to help you feel comfortable before class begins.
Do I need to be flexible to start Pilates?
No.
Flexibility isn't a prerequisite. You begin with the mobility you have today.
What if I haven't exercised in a long time?
You don't need to get fit before coming to Pilates.
Start with Foundation, work at a level that feels manageable and take breaks whenever you need them.
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What is MIRROA™?
MIRROA™ is Pilates Hub's visual guidance system.
It shows the exercise, setup, springs, timing, breathing and other useful information while your instructor focuses on the people in the room.
Why do you use MIRROA™?
MIRROA™ provides consistent visual information so your instructor can spend more time watching how clients are actually moving.
Does MIRROA™ replace the instructor?
No — it's designed to give your instructor more time for you.
MIRROA™ shows you where we're going. Your instructor guides you through how to get there.
Is Pilates Hub basically a video workout?
No.
Your class is led by a live Pilates instructor. MIRROA™ provides the visual reference so your instructor doesn't have to spend the entire class repeatedly demonstrating every movement.
Do I have to watch MIRROA™ for the whole class?
No.
Use it when you need to understand an exercise, setup or transition. Once you know what you're doing, bring your attention back to your movement.
How do you provide personal attention in a group class?
MIRROA™ handles much of the repeated visual demonstration, allowing your instructor to spend more time moving through the room, observing clients and providing individual instruction.
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What's the difference between Foundation and Flow?
Foundation focuses on fundamental Reformer movements, technique and control.
Flow builds on those foundations with more complex movement patterns and greater demands on balance, coordination, stability and strength.
Is Foundation only for beginners?
No.
Foundation is a great place to start, but it's also ideal whenever you want to focus on technique, control and movement quality.
Do I eventually need to move from Foundation to Flow?
No.
Foundation and Flow serve different purposes. You can stay with Foundation, move into Flow, or enjoy a combination of both.
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What if I can't do an exercise?
That's okay.
Your instructor can help adjust the movement, range, resistance or setup when appropriate.
Can I take a break during class?
Absolutely.
Take the time you need and come back when you're ready. You don't need to keep moving simply because everyone around you is moving.
Is Pilates supposed to leave me exhausted?
Not necessarily.
A class can be challenging without being punishing. Exhaustion isn't how we measure whether a workout was effective.
How often should I come?
There's no single number that works for everyone.
Choose a frequency that realistically fits your life and that you can return to consistently.
What if I haven't been to class in a while?
Come back when it works for you.
You don't need to explain your absence, and there's no “starting over.”
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I have an injury or medical condition. Can I take a class?
It depends on the condition.
Please let us and your instructor know before class. If it may affect your ability to exercise safely, check with your healthcare provider first.
Can my instructor rehabilitate an injury?
No.
Our instructors can modify exercises when appropriate, but they don't diagnose injuries or provide rehabilitation or medical treatment.
What if something hurts during class?
Stop and tell your instructor.
Don't push through pain or unusual discomfort.
Will the instructor physically adjust me?
Sometimes instructors may use hands-on cues to help with alignment or positioning.
If you'd rather not be touched, just let us know — you can opt out at any time.
Do I need to tell you about an injury or health condition?
Only information that's relevant to your safe participation.
Please let us know about anything your instructor should be aware of before class.
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What should I wear?
Wear comfortable clothing that lets you move freely and that you feel comfortable exercising in.
Do I need grip socks?
Yes. Grip socks are required for Pilates Hub classes.
What should I bring?
Bring grip socks and water.
All equipment used during class are provided.
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How do I book a class?
You can book through the Pilates Hub website or app using your own account.
How far in advance can I book?
Classes can be booked up to 2 weeks in advance.
What is the cancellation policy?
If your plans change, please cancel at least 12 hours before class and your credit will return to your account.
For cancellations within 12 hours, the credit isn't returned.
What happens if I miss my class?
If you don't make it to class, the credit used for that booking isn't returned.
What happens if I'm running late?
We understand that delays happen. You can still join up to 10 minutes after class begins.
After 10 minutes, we're unable to admit clients to the class, and the booking is treated as a late cancellation.
If this is your first time using a Reformer, please arrive at least 20 minutes before class for the required Onboarding Class. It covers essential safety, key terminology, equipment basics and how to use MIRROA™. If you miss the onboarding, unfortunately we won’t be able to admit you to class that day and credit will be lost.
How does the waitlist work?
If a space becomes available, you may be added automatically up to 5 hours before class.
We'll send you an email or push notification. If your plans change, please remove yourself from the waitlist so the spot can go to someone else.
Can I share my membership or class pack?
Memberships, class packs and credits are for individual use and aren't transferable.
Do unused monthly credits roll over?
Monthly membership credits are available for the billing cycle in which they're issued and don't roll over to the next cycle.
Do class packs expire?
Yes.
Each class pack has its own validity period, and you'll see the expiry date when you purchase it.
Can I cancel my membership?
Yes, once you've completed the 3-month minimum commitment.
Just email us at least 30 days before your next billing date, and we'll take care of the cancellation for you.
Can I change my membership?
Yes.
Upgrades can usually begin with your next billing cycle. Downgrades are available after you've completed 3 billing cycles at your current membership level.