Terms of Service

These Terms govern your use of the Pilates Hub Newmarket website, mobile app, and studio. They work together with our Privacy Policy and our Informed Consent, Assumption of Risk and Waiver of Liability (the “Waiver”). Purchase-specific terms are set out in our Drop-In and Credit Package Purchase Agreement and our Monthly Membership Agreement.

Ontario Consumer Rights

If you are an Ontario consumer, your rights under the Consumer Protection Act, 2002 (the “CPA”) apply to your use of the Services. Where these Terms conflict with the CPA, the CPA prevails. Once the Consumer Protection Act, 2023 is proclaimed in force, references to the CPA, 2002 will be read as references to its successor where applicable. Questions or complaints may be sent to Pilates Hub Newmarket, 203 Main St. S., Unit 1, Newmarket, ON L3Y 3Y9, hello@pilateshub.ca.

These Terms are between 1001184549 Ontario Corp., operating as Pilates Hub Newmarket (“Pilates Hub Newmarket,” “we,” “us,” “our”) and any individual who uses the Site, App, or Studio (“you”). “Services” means our website, app, studio facilities, classes, private sessions, events, and any related offerings.

By using the Site or App, booking or attending classes, or purchasing services, you agree to these Terms and our Privacy Policy.

1. Studio and Eligibility

Studio: 203 Main Street South, Unit 1, Newmarket, ON, L3Y 3Y9. Email: hello@pilateshub.ca. Phone: 905-901-0321.

You must be 18 years or older to use the Services. Pilates Hub Newmarket is an adults-only facility. For safety and insurance reasons, minors are not permitted in classes or on the premises, including during events or workshops, unless we expressly approve it in writing.

We may ask for government-issued photo ID to verify age, identity, or to prevent fraud (for example, at check-in, when you make a purchase, or when you change account details). If we cannot verify that you are 18+, we will not charge you for any class you cannot attend as a result, and any prepaid credit will remain on your account.

2. Account and Security

You are responsible for keeping your login credentials secure and for all activity on your account. If you suspect your account has been accessed without your permission, contact us at hello@pilateshub.ca as soon as possible.

You may request account deletion through the App or by emailing hello@pilateshub.ca. We process verified account-deletion requests within 30 days, as described in our Privacy Policy. We may retain limited records to meet legal, tax, audit, or safety obligations.

3. Payments and Card on File

Active clients must keep a valid credit or debit card on file. By keeping a card on file, you authorize us to charge that card only for (a) class fees, (b) membership dues, (c) charges expressly permitted by your Purchase Agreement, (d) retail purchases you approve, and (e) any other amounts you have authorized in writing. We will not charge your card for amounts outside this list.

Card data is handled by our third-party payment processor (currently Stripe) in accordance with the PCI Data Security Standard. We do not store full card numbers on our own systems.

If a payment is declined or reversed, we may charge a $25 administrative fee per occurrence (representing our reasonable processing costs) and may suspend booking privileges until the account is brought current.

4. Accessibility and Accommodations

We aim to align with the Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Standard and the Ontario Human Rights Code. Service animals and support persons are welcome. We may ask for documentation for a service animal only where the law permits. If an admission fee applies to a support person, we will tell you in advance.

For accessibility concerns or accommodation requests, contact us at hello@pilateshub.ca. We aim to respond within five business days.

5. Booking and Class Rules

5.1 Late cancellation. Cancel at least 12 hours before class start to keep your credit. Cancellations within 12 hours forfeit the class credit.

5.2 No-show. If you do not attend a booked class, the class credit is forfeited. Late cancellations and no-shows result in the loss of the applicable class credit. For membership types that do not draw on per-class credits (such as an unlimited membership), a late cancellation or no-show may instead incur an administrative fee of $12 + HST per occurrence, as specified in the agreement for that membership.

5.3 Late entry. After ten (10) minutes, entry is denied and the class credit is forfeited. Classes begin promptly at the scheduled time.

5.4 Waitlist. If you join a waitlist, we may auto-enrol you up to 5 hours before class start and notify you by push or email. The standard late-cancel rule in section 5.1 applies to classes you are auto-enrolled into. To opt out of auto-enrolment, update your notification preferences in the App or email hello@pilateshub.ca.

5.5 Check-in. If you enable location services, you may check in via geo check-in (approximately 100 metres) or at the front-desk iPad. If you arrive but cannot check in, please speak with reception. Staff will verify your attendance before any no-show is recorded.

5.6 Phones in class. See section 6.

5.7 Photography. See section 8.

5.8 Hands-on adjustments. Hands-on adjustments are tactile cues an instructor may use to guide alignment and support safe movement. We offer them as a regular part of class. If you would prefer not to receive hands-on adjustments, you can opt out at any time — tell your instructor or reception, or contact the studio — and your preference will be recorded and applied to future classes. You can also withdraw or reinstate your consent at any time, including verbally before or during a class, and instructors will always honour a request to stop.

5.9 Pregnancy and health. Medical clearance is required for pregnancy and strongly recommended for any other condition that may affect safe participation. See our Waiver and section 14 for details.

5.10 Grip socks. Grip socks are mandatory for safety and hygiene.

5.11 Personal belongings. Lockers are available for convenience. We are not responsible for loss, theft, or damage to personal property.

6. No-Phone Policy

Mobile phones and recording devices are not permitted during classes. Devices must be silenced and stored before class begins. Exceptions may be granted for urgent matters (for example, an on-call medical professional) with instructor approval — we will handle any related documentation discreetly. Repeated violations may result in removal from class. Class credits will be handled in accordance with our refund policy and your statutory rights.

7. Memberships and Billing

This section sets out the studio-level rules for memberships. Specific membership pricing, billing dates, and acceptance terms are in the Monthly Membership Agreement.

7.1 Structure. Memberships are month-to-month with a 3-month minimum commitment and renew automatically each month after that until cancelled.

7.2 Cooling-off right. You may cancel within 10 days after the later of (a) receiving a written copy of your Membership Agreement and (b) the day all services are available, under section 35 of the CPA. If we do not give you a CPA-compliant copy of your agreement, your cancellation right may extend to one year under section 35(2).

7.3 Cancellation. Outside the cooling-off right, you cannot cancel during the initial 3-month minimum commitment, except as required by law. After the minimum commitment, you may cancel by emailing hello@pilateshub.ca at least 30 days before your next billing date. Cancellation takes effect at the end of the current billing cycle.

7.4 Freeze. You may freeze your membership once per calendar year for up to 4 weeks (1 month), subject to a $45 administrative fee. Medical freezes are unlimited and the fee is waived with documentation. Freeze requests must be submitted at least 7 days before your next billing date and must include a start and end date; if no end date is provided, the freeze defaults to 4 weeks. If you need to freeze more than once per year for non-medical reasons, please contact us — we will not cancel your membership for asking.

7.5 Late cancellation and no-show. See section 5.

7.6 No rollover. Monthly class credits expire at the end of the billing cycle in which they were issued, except where required by law. If we cancel a class you have booked, the credit returns to your account and remains usable for the remainder of that billing cycle plus one extra week.

7.7 Billing cycle. Recurring billing occurs monthly on the same calendar day as your initial purchase date, or on the closest available day in months where the calendar date does not exist. Auto-renewal continues until you cancel under section 7.3.

7.8 Tier changes. You may upgrade at any time, effective on your next billing date (or sooner, by agreement). You may downgrade after completing 3 billing cycles at your current tier. After a downgrade, you must complete 3 billing cycles at the new tier before changing tiers again, unless we agree otherwise in writing. Tier changes may result in the loss of any grandfathered or promotional pricing.

7.9 Price changes. We may change membership pricing with at least 30 days' notice. If we change pricing during your 3-month minimum commitment, the new price will not apply until your minimum commitment ends or you renew, whichever is earlier.

7.10 Non-transferability. Memberships and membership credits are personal to the account holder. They may not be sold, assigned, shared, pooled, or transferred. Account sharing or booking on behalf of another person is prohibited.

Verification and enforcement. We may ask for government-issued photo ID to verify identity. If we have reasonable grounds to suspect account sharing, resale, or fraud, we may suspend the account pending investigation. If, after giving you a reasonable opportunity to respond, sharing or fraud is confirmed, we may terminate the account. Suspension or termination under this section is subject to your statutory rights, including any right to a refund of prepaid unused amounts where applicable.

Exceptions. In exceptional circumstances (for example, relocation or serious illness), transfers may be approved at our discretion and may be subject to an administrative fee.

7.11 Statutory rights preserved. Nothing in this section limits your rights under the CPA. The substantive and procedural rights given under the CPA apply despite any term to the contrary.

8. Photography, Video, and User Content

Classes and studio events may be filmed or photographed for promotional or educational purposes. We post notices when filming is scheduled. We may use studio-captured images that incidentally include you without payment, but we will not sell client likenesses.

To opt out of identifiable appearances, email hello@pilateshub.ca. If you opt out, we will take reasonable steps to stop using identifiable images of you going forward. If you appear in past content and would like it removed, contact us and we will assess the request promptly. See our Privacy Policy for how images are stored and retained.

9. Class Packs and Drop-Ins

Class pack and drop-in pricing, activation, and expiry are set at the time of purchase and shown on your order confirmation. For full terms — including cooling-off, refunds, transfer rules, and waitlist treatment — see the Drop-In and Credit Package Purchase Agreement.

Class packs and any associated credits are personal to the account holder, non-transferable, and non-shareable, except in exceptional circumstances approved by us in writing.

10. Studio Cancellations and Changes

We may cancel or reschedule a class up to 2 hours before the scheduled start time if minimum attendance is not met or if unforeseen circumstances arise. We will notify affected clients by email, SMS, or push notification, and the class credit will be returned to your account.

Force majeure. A force majeure event includes a public health order, severe weather, utility outage, fire, flood, equipment failure beyond our reasonable control, or any event we cannot reasonably foresee or prevent. Where feasible, we will offer reasonable alternatives.

Permanent closure or relocation. If we permanently close the studio or move to a location that is materially less accessible to you, you may request a prorated refund of any prepaid unused amounts, and we will provide it as required by law.

11. Workshops, Private Sessions, and Events

Workshops. A workshop priced at $50 or more is a personal development services agreement under the CPA. You may cancel within 10 days after the later of receiving a copy of your workshop agreement and the day all the workshop services are available. If we cancel the workshop, you may choose a full refund or credit. Outside the cooling-off window and outside studio-cancellation, workshop fees are non-refundable, except where required by law.

Private sessions. Private sessions must be prepaid in full to confirm the reservation. Cancellations 48 hours or more before the scheduled start time are eligible for a refund or rebooking. Cancellations less than 48 hours before, or no-shows, are non-refundable, except where required by law. If you arrive more than 15 minutes late, we will do our best to honour the booking, but we may need to shorten the session to preserve the next booking's schedule.

Corporate and private events. Group events must be prepaid in full within 48 hours of booking confirmation to secure the date. A $50 cleaning fee applies if external decorations, catering, or personal items are brought onto the premises. Group events may be charged on a per-attendee basis as stated in the event agreement. The 48-hour cancellation rule above applies.

12. Refunds and Gift Cards

All sales are final, except where required by law or as set out in the applicable Purchase Agreement.

Refund-required scenarios include: cancellation within the 10-day cooling-off period for a personal development services agreement (section 35 of the CPA); extended cancellation right if the supplier's agreement does not meet CPA requirements (section 35(2)); studio cancellation under section 10; and other situations required by law.

Gift cards. Our gift cards do not expire, carry no fees, are usable for any service or retail item, and are not redeemable for cash, except where required by law.

13. Marketing and Electronic Communications

We send marketing emails, SMS, and push notifications only with your consent, in line with Canada's Anti-Spam Legislation (CASL). Consent is not a condition of purchase. You can unsubscribe from emails using the link in the message, reply STOP to opt out of SMS, or disable push notifications in your device settings. For SMS, message and data rates may apply and frequency may vary; carriers are not liable for delayed or undelivered messages.

Transactional messages (such as booking confirmations and account notices) are sent as part of the Services and are not subject to marketing consent. You may contact hello@pilateshub.ca to manage your preferences.

14. Assumption of Risk and Health

Pilates Hub Newmarket offers physical exercise classes involving strength, flexibility, and balance training using specialized reformer equipment. Participation involves inherent risks of injury.

Before participating, you must accept our Informed Consent, Assumption of Risk and Waiver of Liability. That Waiver — not these Terms — sets out the assumption-of-risk, health-screening, hands-on adjustment, pregnancy-clearance, and release-of-liability provisions, including the modification of our duty as occupier under section 3(3) of the Occupiers' Liability Act (Ontario).

If you have a medical condition that may affect safe participation, consult a qualified healthcare provider before attending and tell your instructor of any limitations. Pregnancy participation requires written medical clearance, as set out in the Waiver.

15. Zero Tolerance and Conduct

We maintain a zero-tolerance policy against harassment, abuse, discrimination, or disrespectful conduct toward instructors, staff, or other clients. Prohibited conduct includes:

• Harassment, bullying, or intimidation based on race, gender, sexual orientation, religion, disability, or any other protected status under the Ontario Human Rights Code.

• Unwelcome physical contact, threats, or aggressive behaviour.

• Sexual harassment, including inappropriate comments, gestures, or advances.

• Disrespectful, demeaning, or abusive language.

• Retaliation against any person who reports misconduct.

Violations may result in immediate removal from class or the studio, termination of membership, and where appropriate, reporting to authorities. Refunds will be handled in accordance with your statutory rights and our refund policy.

Reporting. Incidents may be reported confidentially to hello@pilateshub.ca. We will not retaliate against anyone who reports misconduct in good faith. Reports are handled promptly and discreetly.

16. Disclaimer and Limitation of Liability

Important — this section does not apply to claims for personal injury or to any liability that cannot be limited under applicable law (including the CPA and any rights you have under it).

We publish information on the Site and App as a convenience. We aim for accuracy but technical or factual inaccuracies may occur, and we may correct or update content without notice.

The Site, App, and Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including warranties of accuracy, completeness, reliability, fitness for a particular purpose, merchantability, or uninterrupted access. Nothing in this section excludes the deemed warranty of reasonably acceptable quality under section 9 of the CPA, except to the extent permitted under the Occupiers' Liability Act and the Waiver.

To the fullest extent permitted by law, we are not liable to you for any indirect, consequential, special, or incidental damages arising from your use of, or inability to use, the Site, App, Studio, or Services.

Liability cap. Subject to the bold paragraph at the start of this section, our maximum aggregate liability under or in connection with these Terms — whether in contract, tort, or otherwise — is the greater of CAD $100 or the total amount you paid us for Services in the one-month period immediately before the claim.

17. Waiver of Liability

You must accept our Informed Consent, Assumption of Risk and Waiver of Liability before participating in any class or using studio facilities. That Waiver — not this section — governs your assumption of risk and our release from liability, including under section 3(3) of the Occupiers' Liability Act (Ontario).

18. Indemnity (limited)

You agree to indemnify and hold harmless Pilates Hub Newmarket and its owners, employees, contractors, and affiliates from claims, damages, or expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of studio equipment, or your violation of law. This indemnity does not apply to claims arising from our own gross negligence or wilful misconduct, or to anything that cannot be the subject of an indemnity under applicable law.

19. Disputes and Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws principles. Venue is Newmarket, Ontario.

Before commencing court proceedings, the parties will attempt to resolve the dispute in good faith for at least 30 days from written notice of the dispute. Nothing in this paragraph affects your right to commence an action under the CPA.

Arbitration is optional for consumers. Any term in these Terms that would require arbitration of a consumer dispute does not prevent you from commencing a court proceeding or participating in a class proceeding where permitted by law (CPA s. 7(2)).

20. Electronic Notices

You consent to receive notices electronically. We may send notices to the email address on your account or by SMS to the number you have provided. You may send notices to us at hello@pilateshub.ca or to the studio address in section 1. You can update your contact information at any time.

21. Third-Party Links, Intellectual Property, and Acceptable Use

Our Site and App may link to third-party sites and content. We do not control or endorse them; access them at your own risk.

All trademarks, logos, images, video content, class materials, and other intellectual property displayed by us are owned or licensed by us. The “Pilates Hub Newmarket” brand, logo, and class names are trademarks of 1001184549 Ontario Corp. No portion may be copied, recorded, or reused for commercial purposes without our written permission.

You agree not to attempt unauthorized access to our systems, probe or scan our network without authorization, overload or disrupt our Services, transmit malware, forge identifiers, or post unlawful, infringing, or defamatory content.

22. User Content and Social Media

If you submit, tag, or share content referencing Pilates Hub Newmarket (including #PilatesHubNewmarket or similar tags), you grant us a worldwide, royalty-free licence to use, reproduce, display, and distribute that content for promotional or educational purposes. You may withdraw this licence going forward at any time by contacting us at hello@pilateshub.ca. We are not required to remove uses made before we received your request, but we will not make new uses after that.

You represent that you own or control the rights to your content and that our use will not infringe any third-party rights. We may remove, decline, or modify user-generated content at our discretion.

23. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on our Site and, for material changes, give you at least 30 days' notice by email or in-app message. If you do not agree to a material change, you may cancel your membership or stop using the Services before the change takes effect, and we will refund any prepaid unused amounts as required by law.

24. General

Entire agreement. These Terms, together with the Privacy Policy, the Waiver, and any applicable Purchase Agreement, form the entire agreement between you and us about the Services.

Termination by us. We may terminate or suspend access at any time, with notice where reasonably practicable, if you materially breach these Terms. Where we terminate without cause, we will refund any prepaid unused amounts as required by law.

Limitation period. To the extent permitted by the Limitations Act, 2002 (Ontario), any claim or cause of action arising under these Terms is subject to the basic limitation period of two years from the date the claim was discovered. Nothing in this section shortens or affects any non-waivable statutory limitation period.

Assignment. You may not assign these Terms without our prior written consent, except that you may assign a right to a refund expressly required by law. These Terms benefit our successors and permitted assigns.

No waiver. Our failure to enforce any provision is not a waiver of that provision. Section headings are for convenience only.

Severability. If any provision is found invalid or unenforceable, the remaining provisions remain in full force.

No partnership. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us.

25. How to Contact Us

General questions, complaints, opt-outs, accessibility requests, and notices to us:

Pilates Hub Newmarket

203 Main Street South, Unit 1, Newmarket, ON, L3Y 3Y9

Email: hello@pilateshub.ca · Phone: 905-901-0321

HST Number: 70905 2229 RT0001

 Last Updated: May 25, 2026