Terms of Service
Ontario Consumer Rights. If you are an Ontario consumer, your rights under the Consumer Protection Act, 2002 (the “CPA”) apply. Where these Terms conflict with the CPA, the CPA prevails. Questions or complaints regarding these Terms or the Services may be directed to: Pilates Hub Newmarket, 203 Main St. S., Unit 1, Newmarket, ON L3Y 3Y9, info@pilateshub.ca.
These Terms constitute a binding agreement between 1001184549 Ontario Corp., O/a Pilates Hub Newmarket (“Pilates Hub Newmarket”, “we”, “us”) and any individual who accesses or uses the Site, App, or Studio (“you”).
By accessing or using our Site or App, booking or attending classes, or purchasing services, you agree to these Terms and our Privacy Policy. For clarity, “Services” means the Site, App, studio facilities, classes, private sessions, events, and any related offerings we provide.
1. Studio & Eligibility
Address: 203 Main St. S., Unit 1, Newmarket, ON L3Y 3Y9
Email: info@pilateshub.ca Tel: 647-929-7186
You must be 18 years or older and present government ID upon request.
Pilates Hub Newmarket is an adults-only facility (18+). For safety and insurance reasons, minors are not permitted in classes or on the premises, including during events or workshops, unless expressly approved in writing by management. Staff may request valid government-issued identification for age verification. Refusal to provide ID may result in denied entry without a refund.
To prevent fraud, we may request government-issued photo ID to verify identity for check-in, purchases, or account changes.
2. Account & Security
You are responsible for your credentials and all account activity.
You may request account deletion through the App or by email; we will delete your account data except for records we must retain to meet legal, tax, audit, or safety obligations.
3. Credit Card Policy
A valid credit or debit card must be securely stored on file for active clients. By maintaining a card on file, you authorize Pilates Hub Newmarket to charge that card for class fees, membership dues, late cancellations, no-shows, administrative charges, retail purchases you approve, and other amounts permitted by these Terms and posted studio policies. All card data is processed by our third-party payment processor in compliance with PCI-DSS standards; we do not store full card numbers on our systems.
4. Booking & Class Rules
4.1 Late Cancel: Cancel ≥ 12 hours before class; otherwise, class credit forfeited.
4.2 No-Show: Class credit is forfeited. To maintain fair access, late cancellations or no-shows may also incur a non-refundable administrative fee as posted on our pricing.
4.3 Late Entry: After ten (10) minutes, entry is denied and the class credit is forfeited. Classes begin promptly at the scheduled time.
4.4 Waitlist: If you join a waitlist, we may auto-enrol you up to five (5) hours before class and notify you by push and/or email. To opt out of auto-enrolment, update your notification preferences in the App or email info@pilateshub.ca.
4.5 Check-In: If you enable location services, you may check in via geo check-in (approximately 100 metres), or you can check in at the front-desk iPad before class. If a device check-in fails, reception may verify your attendance. Failure to check in may be treated as a no-show.
4.6 Phones in Class: Devices must be silenced. Recording/photography by clients is not permitted without prior written studio consent.
4.7 Accessibility (AODA/OHRC): Service animals and support persons are welcome. We may request acceptable documentation for a service animal only where permitted by law. If admission fees apply to support persons, we will disclose them in advance. Please contact info@pilateshub.ca for any accessibility accommodations.
4.8 Personal Belongings: Lockers available; studio not responsible for loss/damage.
4.9 Filming/Photography: Classes may be filmed or photographed for promotional purposes. Clients may opt out by emailing info@pilateshub.ca in advance.
4.10 Hands-On Adjustments: Offered only if opted in; consent may be withdrawn anytime.
4.11 Pregnancy & Health: Medical clearance strongly recommended; instructors provide modifications but not medical advice.
5. Additional In-Studio Policies
5.1 All students must electronically sign our waiver before participating.
5.2 Only registered clients may be present in class areas.
5.3 Clients must notify an instructor if they are leaving early, whether due to a medical ailment or other non-related physical reason.
5.4 Clients must inform their instructor prior to the commencement of class of any injuries/restrictions.
5.5 Clients must leave shoes on entry mats; do not walk through the studio in street shoes.
5.6 Full payment is required upon registration to reserve a spot.
5.7 There are no refunds once passes are purchased.
5.8 Grip socks are mandatory for safety and hygiene.
6. No-Phone Policy
To maintain a safe and focused environment, the use of mobile phones or recording devices during classes is strictly prohibited. All devices must be silenced and stored before class begins. Exceptions may be granted only for urgent matters (e.g., on-call medical professionals) with instructor approval. Repeated violations may result in removal from class without refund, account suspension, or membership termination.
7. User Content & Studio Media
By attending classes or studio events, you acknowledge that photography or videography may occur. We post notices when filming/photography is scheduled. We may use studio-captured images or recordings that incidentally include you for promotional or educational purposes, without payment. We will not sell client likenesses. To opt out of identifiable appearances, email info@pilateshub.ca in advance; seating or positioning adjustments may be required.
8. Memberships & Billing
8.1 Structure & Term: Memberships are month-to-month and renew automatically unless cancelled in accordance with this section.
8.2 Minimum Commitment: All memberships require an initial three-(3)-month commitment, after which they continue on a monthly basis until cancelled.
8.3 Cancellation: Cancellation is not permitted during the initial three-month term except as required by law. Thereafter, cancellations must be requested by email to info@pilateshub.ca at least thirty (30) days before the next billing date.
8.4 Freeze Option: Members may freeze their membership once per calendar year for a maximum of one (1) month, subject to a $45 administrative fee. Medical exceptions are unlimited and fee-waived with documentation. Freeze requests must be submitted at least seven (7) days prior to the next billing date and must specify both a start and end (unfreeze) date. If no end date is provided, the freeze will default to four (4) weeks. Exceeding the annual freeze limit may result in cancellation at the end of the current term and loss of any grandfathered pricing.
8.5 Late Cancellation & No-Show Policy: To ensure fair access to high-demand classes, cancellations must occur at least twelve (12) hours before class time. Cancellations within 12 hours or no-shows will result in the loss of the applicable class credit.
8.6 Credit Rollover: Unused class credits do not roll over between billing cycles. Credits must be used within the month of issue.
8.7 Billing Cycle: Recurring billing occurs monthly based on the initial purchase or activation date. Auto-renewal payments will continue until properly cancelled in writing.
8.8 Tier Changes: Members may upgrade their membership tier at any time. Downgrades or further tier changes require completion of at least three (3) billing cycles at the new level. Any tier change or cancellation results in forfeiture of prior (“grandfathered”) rates; the current pricing will apply to the new tier.
8.9 Price Changes: Pilates Hub Newmarket reserves the right to modify membership pricing with thirty (30) days’ prior notice.
8.10 Statutory Rights: Nothing in this section limits rights provided under the Consumer Protection Act, 2002 (Ontario).
8.11 Non-Transferability: No Sharing. Memberships, class credits generated by memberships, and any promotional entitlements are personal to the account holder and may not be sold, shared, assigned, or transferred to any other person. Account sharing, booking on behalf of another person, or allowing another person to attend under your name is prohibited. We may request government ID to verify identity and may suspend or terminate accounts for suspected sharing, resale, or fraud, without refund. Accounts found to be shared may be suspended or terminated; any remaining credits may be forfeited. For clarity, gift cards may be redeemed by the bearer but are not redeemable for cash except where required by law. In exceptional circumstances (e.g., relocation, serious illness), transfers may be approved at our sole discretion and may be subject to an administrative fee.
9. Class Packs & Workshops
Class Pack Expiry: Unless otherwise stated, class packs expire four (4) months from the date of your first booked class using the pack. Unused credits expire and do not roll over.
Non-Transferability. Class packs and any associated credits are issued for individual use only and are non-transferable and non-shareable. Credits may not be pooled across accounts, resold, or used by any person other than the named account holder. Lost or stolen class packs/credits will not be replaced, except as required by law. In exceptional circumstances (e.g., relocation, serious illness), transfers may be approved at our sole discretion and may be subject to an administrative fee.
10. Studio Class Cancellation by Studio
Pilates Hub Newmarket reserves the right to cancel or reschedule any class up to two (2) hours before the scheduled start time if minimum attendance requirements are not met or if unforeseen circumstances arise. Affected clients will be notified by email, SMS, or push notification, and the class credit will automatically be returned to the account. If we permanently cease offering classes at the Studio or materially relocate services such that your access is substantially impaired, you may request a prorated refund of prepaid, unused amounts as required by the CPA.
Service interruptions due to force majeure (e.g., public health orders, utility outages) will be handled per our Force Majeure policy; we will provide reasonable alternatives where feasible.
11. Private Sessions, Events & Workshops
Workshops: Non-refundable; if Pilates Hub Newmarket cancels, you may choose a full refund or credit.
Private sessions and special events (e.g., corporate or group bookings) must be prepaid in full to confirm the reservation.
Cancellations made less than 48 hours before the scheduled start time are non-refundable. Late arrivals beyond 15 minutes may result in session forfeiture to maintain schedule flow.
Corporate & Private Events:
External Items: A $50 cleaning fee applies for external decorations, catering, or personal items brought onto the premises.
Per-Person Pricing: Group events may be charged on a per-attendee basis as stated in the event agreement.
Payment: Full payment is required within 48 hours of booking confirmation to secure the date; otherwise, the reservation may be cancelled.
Cancellation & Attendance: No refunds for cancellations less than 48 hours prior. Events starting more than 15 minutes late may be forfeited to preserve scheduling fairness.
12. Payments, Refunds & Gift Cards
Payments processed via secure third-party processor (currently Stripe); we do not store full card numbers. If a payment is reversed, declined, or charged back, we may assess a reasonable administrative fee and suspend booking privileges until the account is current.
All sales are final and non-refundable, except as required by law.
Gift Cards: No expiry, no fees, usable for any service or retail, non-redeemable for cash (except where required by law).
Refunds: All sales are final except as required by law. Class packs become non-refundable once any class is used. Membership fees are non-refundable for the current billing cycle once credits are used. Unused class packs or credits expire as stated at purchase and cannot be extended, except where required by the CPA.
13. Product Use Disclaimer
Any retail products sold through our Site or Studio should be used strictly according to their provided instructions. Information on the Site is for general wellness purposes only and is not a substitute for medical advice. Always consult a healthcare professional regarding any medical concerns. Pilates Hub Newmarket is not responsible for adverse reactions arising from undisclosed allergies or use contrary to product instructions.
14. Marketing Communications
Marketing emails/SMS/push are sent only with consent under Canada’s Anti-Spam Legislation (CASL). See our Privacy Policy for details.
SMS: Message and data rates may apply; frequency may vary; carriers not liable for delayed or undelivered messages.
15. Assumption of Risk and Health Acknowledgment
See also Section 16 (Health and Safety) for pregnancy-specific requirements and guidance.
Pilates Hub Newmarket offers physical exercise classes involving strength, flexibility, and balance training using specialized equipment such as reformers, and spring-based apparatus. Participation in these activities involves inherent risks, including but not limited to muscle strains, sprains, joint injuries, falls, and in rare cases, more serious injury. You understand and voluntarily assume all such risks, including any aggravation of pre-existing medical conditions.
You affirm that you are in good physical condition and do not have any medical conditions that may be adversely affected by Pilates exercise or equipment, including recent surgeries, acute injuries, severe osteoporosis, unstable blood pressure, or balance disorders. If you have any doubt about your ability to safely participate, you agree to consult with a qualified healthcare professional before attending class and to disclose any limitations or concerns to your instructor.
You further affirm that you are in good health and do not have medical conditions that may be adversely affected by environmental conditions such as temperature or humidity. If uncertain, you will consult a healthcare professional before participation.
The information provided by our instructors, staff, or through our Site and App is for educational purposes only and does not constitute medical advice. We strongly recommend consulting your healthcare provider before beginning any new exercise or wellness program.
You agree not to participate in any Pilates class or use studio equipment if you are pregnant without prior medical clearance, if you have uncontrolled cardiovascular or respiratory conditions, or if you are under the influence of alcohol, drugs, or medication impairing judgment or coordination.
16. Health and Safety
16.1 You understand and accept the inherent risks of physical activity. Notify instructors of injuries or limitations. Stop immediately if unwell.
16.2 Pregnancy Participation. Pilates can be highly beneficial during pregnancy but also carries specific risks, including abdominal strain, reduced circulation when lying supine, and increased fall risk due to hormonal effects on joint stability.
Clients who are pregnant must provide written clearance from a qualified healthcare provider before participating in any class or private session. While our instructors are trained to offer pregnancy-appropriate modifications, they are not medical professionals. Participation remains voluntary and at the member’s own risk.
By attending classes while pregnant, you acknowledge the inherent risks, agree to follow all instructor guidance and modifications, and accept responsibility for your own well-being and that of your unborn child. We may decline participation or require medical clearance where we reasonably believe participation would be unsafe.
Adherence to this policy is mandatory for the safety of both parent and child. Pilates Hub Newmarket is not liable for any pregnancy-related complications that may arise from participation. Clients are encouraged to listen to their bodies and communicate any discomfort immediately.
This Section 16 should be read together with Section 15 (Assumption of Risk and Health Acknowledgment).
17. Zero Tolerance & Conduct
Pilates Hub Newmarket maintains a strict zero-tolerance policy against harassment, abuse, discrimination, or disrespectful conduct toward instructors, staff, or other clients.
Any verbal, physical, or digital harassment—including offensive language, intimidation, or discriminatory remarks—will result in immediate removal from class or studio access and may result in termination of membership without refund.
Incidents may be reported confidentially to info@pilateshub.ca. All reports are handled promptly and discreetly.
Prohibited Conduct Includes (but is not limited to):
Harassment, bullying, or intimidation based on race, gender, sexual orientation, religion, disability, or any other protected status.
Unwelcome physical contact, threats, or aggressive behaviour.
Sexual harassment, including inappropriate comments, gestures, or advances.
Disrespectful, demeaning, or abusive language.
Retaliation against any individual who reports misconduct.
Violations of this policy may result in immediate removal from class or the Studio, termination of membership without refund, and possible reporting to authorities if applicable.
18. Disclaimer & Limitation of Liability
Information on the Site. We publish information on the Site and App as a convenience to visitors. While we aim to provide accurate and timely information, inadvertent technical or factual inaccuracies and typographical errors may occur. We may correct or update content at any time without notice.
YOU ASSUME ALL RESPONSIBILITY AND RISK WITH RESPECT TO YOUR USE OF THE SITE, APP, STUDIO FACILITIES, AND ANY PRODUCTS OR SERVICES PROVIDED BY PILATES HUB NEWMARKET, WHICH ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
PILATES HUB NEWMARKET DISCLAIMS ALL WARRANTIES, CONDITIONS, REPRESENTATIONS, AND ENDORSEMENTS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES REGARDING ACCURACY, COMPLETENESS, RELIABILITY, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, TITLE, NON-INFRINGEMENT, OR UNINTERRUPTED ACCESS.
WE DO NOT WARRANT THAT THE SITE, APP, OR ANY FUNCTIONALITY THEREIN WILL BE SECURE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THEY WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM PILATES HUB NEWMARKET OR THROUGH THE SITE OR APP SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. IF YOU ARE DISSATISFIED WITH ANY PART OF OUR SERVICES OR WEBSITE, YOUR SOLE REMEDY IS TO DISCONTINUE USE.
Downloading or using materials from the Site or App is at your discretion and risk; we are not responsible for any resulting damage or data loss.
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PILATES HUB NEWMARKET, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, OR AFFILIATES BE LIABLE TO YOU FOR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, OR INCIDENTAL DAMAGES ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SITE, APP, STUDIO, OR SERVICES.
TO THE FULLEST EXTENT PERMITTED BY LAW, THE MAXIMUM AGGREGATE LIABILITY OF PILATES HUB NEWMARKET AND ITS AFFILIATES, WHETHER ARISING IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF CAD $100 OR THE TOTAL AMOUNT PAID BY YOU FOR SERVICES IN THE ONE-MONTH PERIOD IMMEDIATELY PRECEDING THE CLAIM.
THE FOREGOING LIMITATIONS SHALL NOT APPLY TO PERSONAL INJURY CLAIMS OR TO ANY LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW. ONTARIO CONSUMER PROTECTION ACT RIGHTS PREVAIL.
Nothing in this Section limits liability that cannot be limited under applicable law, including under the CPA.
19. Waiver of Liability
**TO THE FULLEST EXTENT PERMITTED BY LAW**, you hereby release and waive any and all claims against Pilates Hub Newmarket (1001184549 Ontario Corp.), its owners, officers, employees, contractors, and agents for any injury, illness, loss, or damage arising out of or connected with your use of the Studio, Site, App, or participation in any class or service, including claims arising from the negligence of Pilates Hub Newmarket or its representatives.
This waiver applies to all incidents occurring on or off the premises, during classes, workshops, events, or related activities. You acknowledge that this waiver is intended to be as broad and inclusive as permitted by the laws of the Province of Ontario and agree that if any portion is held invalid, the remainder shall remain in full force and effect.
20. Indemnity (Limited)
You agree to indemnify and hold harmless Pilates Hub Newmarket, its owners, employees, contractors, and affiliates from any claims, damages, or expenses (including reasonable legal fees) arising out of your breach of these Terms, misuse of studio equipment, or violation of law, excluding our gross negligence or wilful misconduct.
21. Disputes & Governing Law
Governed by Ontario law; venue Newmarket, Ontario. Parties agree to good-faith mediation before litigation. CPA rights prevail.
These Terms, and any claim, dispute, or controversy (whether in contract, tort, or otherwise) arising from or related to these Terms, the interpretation, validity, or termination thereof, or any related transaction or communication, shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
Arbitration (Non-Consumer/Optional for Consumers). Except where prohibited by the CPA or other applicable consumer protection law, any dispute may be referred to binding arbitration in Toronto, Ontario, under the Arbitration Act, 1991 (Ontario). For Ontario consumers, arbitration is **optional** and does not limit your right to commence a court proceeding or to participate in a class proceeding where permitted by law. Any class action waiver in these Terms does not apply to Ontario consumers. Each party bears its own costs, subject to any applicable arbitration rules.
22. Electronic Notices
Notices may be sent to you by email to the address on your account, and to us at info@pilateshub.ca or by mail to the address in Section 1. You may update your contact email at any time by notifying us in writing. You consent to receive notices electronically.
23. Third-Party Links and Content
Our Site and App may contain links to third-party websites, applications, or materials operated by independent parties. We are not responsible for, and do not endorse, their content, security, or privacy practices. Accessing such sites is at your own risk.
24. Intellectual Property
All trademarks, logos, images, video content, class materials, and other intellectual property displayed or distributed by Pilates Hub Newmarket are owned or licensed by us. No portion may be copied, recorded, or reused for commercial purposes without written permission.
Prohibited Uses. You may not use our Site or App to engage in unlawful, infringing, or disruptive activities, including unauthorized access, data scraping, or interference with network operations. Any such attempts may result in account termination and may be reported to law enforcement.
See also Section 25 (Site Security and Acceptable Use) for additional prohibited conduct.
25. Site Security and Acceptable Use
Violations of system or network security may result in civil or criminal liability. Pilates Hub Newmarket may investigate and cooperate with law enforcement authorities in prosecuting violations. You agree not to:
Access or attempt to access data not intended for you;
Probe, scan, or test the vulnerability of any system or network without authorization;
Interfere with Site or App operations by overloading, spamming, or transmitting malware;
Forge headers or identifiers in any communication;
Post or transmit unlawful, infringing, or defamatory material;
Attempt to gain unauthorized access to any server, account, or system related to the Site or App.
We reserve the right to restrict or terminate access if such behaviour occurs.
26. User Content & Social Media
By submitting, tagging, or sharing content referencing Pilates Hub Newmarket (including #PilatesHubNewmarket or similar tags), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, display, and distribute that content for promotional or educational purposes in any media.
You represent that you own or control all rights to such content and that its use will not infringe any third-party rights. You waive any claims to compensation or approval for such use.
We may remove, decline, or modify user-generated content in our discretion and without notice.
27. Changes & Severability
We may update these Terms; continued use means acceptance. Invalid clauses do not affect the remainder.
28. SMS & Electronic Messaging Policy
By opting in to receive SMS or push notifications from Pilates Hub Newmarket, you consent to receive transactional and marketing messages at the number or device provided. Message and data rates may apply; frequency may vary. Consent is not a condition of purchase. For SMS, reply STOP to opt out and HELP for help. For email, use the unsubscribe link provided. You may also contact info@pilateshub.ca to manage preferences. We are not responsible for delayed or undelivered messages. Messaging is sent in accordance with Canada’s Anti-Spam Legislation (CASL) and our Privacy Policy.
29. General Provisions
These Terms constitute the entire agreement between you and Pilates Hub Newmarket and govern your use of the Site, App, and Studio Services. They supersede all prior agreements, representations, or understandings.
Pilates Hub Newmarket may terminate this agreement and deny access to the Site, App, or Studio at any time, immediately and without notice, if you fail to comply with any provision of these Terms.
No joint venture, partnership, employment, or agency relationship exists between you and Pilates Hub Newmarket as a result of these Terms or your use of our Services.
Any claim or cause of action you may have must be commenced within two (2) years after it arose or be permanently barred.
Nothing in this Section shortens any mandatory statutory limitation period that cannot be contracted out of.
The failure of Pilates Hub Newmarket to exercise or enforce any right under these Terms shall not constitute a waiver of such right. If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force.
You may not assign these Terms or any rights or obligations hereunder without our prior written consent, except that you may assign your rights to a refund expressly required by law. These Terms shall enure to the benefit of Pilates Hub Newmarket’s successors and permitted assigns. Section headings are for convenience only and have no legal effect.
Last Updated: October 17, 2025